Frequently Asked Questions

What is your rescheduling policy?

We require 2 business day’s notice to reschedule an appointment. This does not apply in the case of emergencies where notice cannot be given.

I have a lot of things I want to discuss with the dentist; will there be time to address my concerns and questions?

If you have any concerns or questions that you wish to discuss with the dentist, please inform our staff so that enough time is booked to discuss your concerns. Dr. Cheng does not like to rush patients and wants everyone to feel like they can ask as many questions as they want. Some patient exams take 5 minutes and others can take an hour! If you give us an idea of your concerns, we will make sure we book enough time so that you do not feel rushed.

I am a new patient. Which procedures should I book for my first appointment?

Most people start with a checkup and cleaning appointment.This is a good starting point. If you are in pain or have an abscess or infection, it is best to book for an emergency appointment first. Please be specific when booking your appointment so that we can book sufficient time to address your concerns.

How do I book an appointment?

The best way to book an appointment is to call us at (780) 424-6699.


My child is terrified to see a dentist. What should I do?

We encourage you to book your child’s appointment, no matter their age or level of fear. We will do our best to create a positive experience for them. For example, you may book your child for a cleaning, but we may only end up giving them a ride in the chair, letting them hold the dental mirror and then offering them a prize. This may seem like a waste of time, but it helps to build trust and confidence for the child with the dentist and the office. Most of the time, their second visit is significantly more productive.

When should my child be seen by a dentist?

The Canadian Dental Association recommend that a child should be seen by a dentist at the age of one. However, we believe that children should be brought in at age two for a fun visit, and age three for an official visit. We recommend that parents start cleaning a child’s teeth with a soft cloth or baby toothbrush when the first baby tooth appears in the mouth. It is important not to comfort the child at bedtime by giving him/her a bottle of milk or juice, as it can cause serious dental decay.

At Central Dental, we pride ourselves in treating our littlest patients with all the care and thoughtfullness they deserve.

When treating children, it is essential to make them feel comfortable and to alleviate any fears and insecurities they may have. As such, make take extra steps to that your child has a positive dental experience from their very first visit.


What is your rescheduling policy?

We require 2 business days’ notice to reschedule an appointment. This does not apply in the case of emergencies, where notice cannot be given.

How do I book an appointment?

We are very accessible! You can call us at (780) 424-6699.

With 100% coverage, why would my previous dentist still charged me?

In Alberta, there are no set fee guides. Our fees are average for dentists in Alberta. Almost all 100% plans we see cover our fees (meaning your insurance will likely cover the entire cost). There are a few exceptions , however. Some insurance companies will advertise 100% but may be using a fee from 10 years ago, or may say that “a filling should only cost x dollars”, for example. If you are unsure or concerned about a balance, please provide us with your insurance information and we can confirm the information.

Do you direct bill my dental insurance?

We can direct bill all insurance companies except self-directed plans (rare). With most claims, we can submit online and are able to get a response immediately. We only charge you up front for your portion. For example, if you have 80% coverage and your total bill is $250, you would be responsible for $50 at the time of your appointment. We collect the remaining amount from your insurance company.

How do I find out about my insurance?

We recommend that you download our Insurance Breakdown questionnaire. You can call your insurance company or HR department and ask these questions. They will give you (the patient) more information then they will give us. You may also read and sign our “Insurance Consent form” ahead of time if you wish.

Do you accept dental insurance?

Yes, we accept all dental insurance plans. This includes employee benefits, social services, personal plans, NHIB (IA) and University of Alberta dental plans.
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